Point-of-Sale Basics: What Cell Phone Shop Owners Need to Know

If you are looking for a POS for your Cell PhoneShop consider CellStore Software

You’re in the mobile phone business. In order to keep your accounts in the black, you need a viable system in place that allows you to sell cell and repair phones efficiently while maintaining an accurate record of your inventory. But with all of the demands on you, sometimes that is easier said than done.
While previous generations of business owners relied on pencils and paper, or more recently a spreadsheet in Excel for critical business operations, you don’t have to. Your new best friend is Point of Sale (POS) software. Here’s a quick refresher course in POS technology: what it is, why you need it, and how cutting-edge POS software can help your business to thrive.
A Quick and Dirty Definition of Cell Shop POS
Simply put, the Point of Sale is the time and place when a business interaction happens. Think of the cash register at your local grocery store. But in today’s high-tech world the cash register is no longer king of POS. Other examples of POS include:

  • A self check-out counter
  • PCs with POS software installed
  • Tablet or mobile phone used by a sales representative with POS applications. (Think about the Apple Store.)

POS technology must perform several critical functions. At bare minimum, you need to be able to receive payment, provide your customer with a receipt, and record the transaction. However, the best Cell Shop POS systems can do a great deal more to help you to manage inventory, make sales, and build relationships with your customers.
Inventory: What does POS have to do with it?
Inventory management is one of the most important tasks of your cell phone retail business. Retailers must strike a delicate balance. You need enough inventory on hand so that you can meet demand when customers come to you. But you don’t want to tie up so much capital in inventory that you become stuck with it until the product loses too much value. In the mobile phone business, where product turnover is considerable, this is particularly important.
A good POS system can help to manage inventory, profitably. Managing inventory is very labor-intensive, but it can become less so with POS software and a handy scanner. Scanning inventory as it comes in automates the intake process. In tracking your sales, POS software will also keep an accurate record of the general inventory. The best POS programs will allow you establish alerts so that you are informed whenever you’re running low on a particular item. Today’s smart point-of-sale systems will automatically remind you to put in another order. You can even see what you paid for previous orders, helping you to negotiate a fair price with suppliers.
While technology is not a substitute for taking physical inventory, with a functioning POS system in place you can at least reduce the frequency with which you roll out the clipboards. Your employees will thank you for it.
Another critical feature of inventory management is integration with your business’ website. When your inventory changes, your website needs to be updated in real time so that e-commerce customers don’t attempt to order a product or service that is actually out of stock. Again, top of the line POS software system can be an invaluable ally in tracking inventory and facilitating sales.
Know your Customers: POS and CRM
In the cell phone business, knowing your customers is key. POS software can assist business owners by integrating CRM (Customer Relationship Management) functions. When a customer comes in to make a purchase, wouldn’t it be useful to know more about previous transactions so that the sales representative can make a helpful suggestion for an additional purchase? With a strong POS system, enhanced customer interaction becomes possible.
For mobile phone retailers, bridging CRM and POS can be particularly beneficial. Good POS software will allow you to sell warranties, products, and services from the same interface. When ringing up a sale, a sales person can simply ask customers if they would like to purchase a warranty. The sale of the warranty plan will then be recorded in your system, associated to the right customer and the product or service they purchased. If ever the customer returns, you’ve got all of the important details regarding their service at your fingertips.
High-quality POS software can integrate not only CRM features, but also ticketing for repair requests. With an integrated system, sales associates won’t have to switch to a different software program whenever a customer comes in needing a repair. The customer’s entire history will be attached to their record so that you can best serve them.
Integrating repair tickets into your POS system comes with benefits. When employees can easily see which tickets still need to be completed, they can spend less time on administration and more time actually serving customers in need. Many POS programs even allow users to turn a ticket into an invoice with a few clicks.
Protecting your data: The cloud solution
There are clear advantages to saving your mobile phone store’s business data in a POS program. Unlike paper records, digital data can’t be damaged by a flood or misplaced in the back drawer. Thanks to the cloud, even the days of worrying about crashed hard drives have come to an end.
Of course, putting data in the cloud comes with risks, so you should make sure that the POS program you select has strong security measures in place to protect against data theft. Being hacked is a sure way to lose customers’ trust.
The big picture: What POS software can do for your cell phone store
Clearly POS software makes the day-to-day operations of running a mobile phone store easier, but that’s only part of what a high-quality program can do. Remember, POS software collects tons of data about your business every day. This data may be difficult if not impossible to collect through other means. Take full advantage of POS software by analyzing your data on a regular basis. It may provide some surprising insights that can help you make to improve profitability.
Your program knows your top-selling products and the products that are losing money. It can help you to evaluate the effectiveness of marketing campaigns and learn more about your customers. The software knows which suppliers are reliable and which ones are trying to rip you off. Good data is essential for good decision-making.
It should be clear by now that POS software isn’t just a high-tech version of the cash register. The right program combines the functionality of many different tools into one piece of software. CellStore Software is an example of a POS program designed specifically to meet the needs of independent cellular phone store owners.
If you are interested in a modern POS system built for independent cell phone shops I would encourage you to check out CellStore Software –
CellStore Software is an easy to use POS, Repair Ticketing, Inventory Management system for cellular shop owners.

2 thoughts on “Point-of-Sale Basics: What Cell Phone Shop Owners Need to Know”

  1. We have a cell phone shop located in a rural town in middle Georgia. Our market is prepaid replenishments, handset sells, accessories, and device repairs.

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