Repair Tracking Overview
Repair Tracking provides you with the tools required to manage your entire repairs business. Create customizable device test checklists and generate estimates, assign tickets to a technician and create your own repair statuses. Completed repair tickets are turned into invoices and saved against your customer record for easy reference. Each part used in each repair is removed from your inventory. The repair tracking features will help you manage and grow your repairs business and the system is flexible enough to adapt to your existing and future business needs.
Unlike general purpose repair tracking systems CellStore Software was designed to manage your devices down to their unique IMEI number and serial number.
Communicate effortlessly with Customers
Stop calling each customer after each repair. Automatically contact customers when their device is repaired! Free up hours that could be better spent doing more repairs or growing your business.
Each device has a unique history
Know the history of any device at a glance. Track the lifecycle of every device from purchase to sale and everything in-between.
- Record each individual IMEI as you receive it from your supplier
- Store all quality assurance checks for each device
- Create notes on any device or repair
- Track all repairs to each device
- The system will also manage your restocked inventory
Each repair touches your whole business
You need a system that works with your whole business. Each repair is connected to your Point of Sale for invoicing, to Inventory for inventory management, and to your customer’s individual purchase record.
Your competitors are getting smarter! Your best competitors are using smart repair tracking systems in their cellular repair shops to stay one step ahead of you.
CellStore’s cell phone and device repair tracking tools will allow you catch up and move ahead.
Save time and reduce errors
Smart workfows reduces the amount of manual data entry. With little configuration, start producing professional repair tickets. Customize your repair tickets to meet your specific repair tracking needs.
- Print customer labels
- Filter repair tickets by status, technician, more...
- Save public or private notes on each repair
Works with your existing hardware
Don't purchase new equipment. CellStore Software's repair tracking module works with the hardware you already have in your shop. Supported hardware includes:
- Standard printers to print repair tickets
- Standard receipt printers
- Popular label printers
- USB and bluetooth barcode scanners
Repair Tracking Features
- Built specifically for cell phone repair and retail businesses.
- Automate communicate with your customers.
- Easily create estimates and repair tickets.
- Customize your Repair Tickets.
- Electronically sign Repair Tickets.
- Customize your own terms and conditions.
- Search for repairs by ticket number, customer, IMEI, technician, date started, & last updated.
- Create your own device test checklists.
- View all open, closed, and in-progress repairs.
- Repair tickets are turned into Invoices once completed and payment accepted.
- Easy to learn, easy to train staff, easy to get started.
- Designed to grow with you as your repair tracking needs evolves.
- Easy to understand pricing.
Repair Tracking Module Video Overview